For quality-related issues, please reach out to customer service within 24 hours with clear photographic evidence. Following platform evaluation, compensation will be provided based on the specific case. No compensation for product damage due to buyer’s negligence.
Due to the nature of fresh produce, out-of-stock items will be credited or refunded automatically and customers will be notified accordingly.
We will send you message to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at WhatsApp here.
Need help?
Contact us at WhatsApp for questions related to refunds here.
